Have you ever experienced the frustration of having your Instagram messages blacked out? If so, you’re not alone! Many users have reported issues with Instagram messages blacking out, which can be a huge inconvenience. Fortunately, there are a few ways to fix this issue. In this blog post, we’ll go over what causes Instagram messages to black out and how to fix it. Keep reading to learn more about this problem and how to resolve it.
What do Instagram messages blacked out mean?
Have you ever tried to open an Instagram message only to find that the entire conversation is blacked out? This is a frustrating issue that many users have experienced. When messages are blacked out on Instagram, it means that there is some sort of glitch or problem that is preventing you from accessing the conversation. It could be an issue with the app itself or a problem with your device or internet connection. Either way, it’s important to take steps to resolve the issue so you can continue to use Instagram’s messaging feature without any problems. In this post, we’ll explore some common reasons why Instagram messages get blacked out and offer solutions to fix the problem.
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Why my Instagram messages are getting blacked out?
Instagram messages can get blacked out due to various reasons. Some of the common reasons are outdated app, network issues, cache overload, or Instagram’s server outage. If you are facing the issue of Instagram messages getting blacked out, don’t worry, as this problem is not uncommon, and there are simple ways to fix it.
One possible reason for your Instagram messages getting blacked out is a slow or unstable internet connection. In such cases, try switching to a different network or resetting your internet connection to see if it helps.
Another reason for blacked-out Instagram messages can be an outdated app. Check for the latest updates available in your app store and download them to make sure your app is up to date.
If neither of the above steps work, logging out and logging back in might fix the problem. To do this, go to your Instagram settings and tap on ‘Log out’ from the account settings. After logging out, wait for a few minutes, and then log back in.
If the problem persists, clearing your cache and app data could also help. To do this, go to your phone’s settings and select the ‘Apps’ option. Find the Instagram app and click on ‘Clear cache’ and ‘Clear data’ options.
How to fix the Instagram messages getting blacked out
We understand that encountering the issue of “Instagram messages blacked out” can be frustrating. However, there is no need to worry as we have compiled a series of concise and effective steps to help you resolve this problem. By following these instructions meticulously, you will be able to tackle the issue and regain access to your Instagram messages without any hindrance. Please adhere to the following detailed steps to address the “Instagram messages blacked out” problem:
Check your internet connection
The first thing you should do when you notice your Instagram messages getting blacked out is to check your internet connection. If your internet connection is weak or not working properly, it can cause Instagram to have issues loading messages.
To check your internet connection, you can try accessing other apps or websites to see if they are working correctly. If other apps are also not working properly, it’s likely an issue with your internet connection.
If you are on a weak Wi-Fi signal, try moving closer to the router or resetting it. Or if you are using cellular data, try toggling Airplane Mode on and off to reset your connection.
Once you have ensured that your internet connection is strong and working properly, check to see if the blacked-out messages have been resolved. If the problem persists, try the next step.
Update the app
One of the easiest ways to fix any issue on your Instagram account is to update the app. Instagram often releases updates that address bugs and glitches that users have reported. So, if your Instagram messages are getting blacked out, you might want to update the app and see if it resolves the issue.
To update the app on your phone, simply go to your app store and check for any available updates for Instagram. If there is an update available, download and install it. After updating the app, check to see if the issue is resolved.
If you are an iPhone user, you can also enable automatic app updates in your settings. To do this, go to your settings, select “iTunes & App Store,” and turn on the “App Updates” option. This will ensure that your apps, including Instagram, are always up-to-date with the latest version.
Updating your app can solve the issue of Instagram messages blacked out, but if the issue persists, try the next solution on our list.
Log out and log back in
Sometimes, a simple solution to Instagram messages being blacked out is logging out of your account and then logging back in. This may seem like a small and insignificant step, but it can often solve the problem.
To log out of your Instagram account, simply go to your profile page and tap on the three horizontal lines in the top right corner. From there, scroll down to the bottom and tap on “Log Out”. Once you have logged out, wait a few moments and then log back in.
This will refresh your account and can potentially fix any glitches or issues causing the blacked out messages. Additionally, logging out and logging back in can also be beneficial for other problems on the app, such as difficulty uploading images or videos.
If you find that logging out and logging back in does not solve the issue, there are still other steps you can take to try and fix it. Keep reading for more potential solutions.
Clear your cache
If updating the app or logging out and logging back in didn’t work, then clearing your cache may be the solution you need. Clearing your cache will remove any temporary data that the app may have stored and can help to refresh your app.
To clear your cache on Instagram, follow these steps:
- Go to your Instagram profile.
- Tap the three lines in the top right-hand corner of the screen.
- Scroll down and tap on “Settings.”
- Tap on “Security.”
- Tap on “Clear Search History.”
- 6. Select “Clear All” at the bottom of the screen.
After clearing your cache, log back into Instagram and check if your messages are still blacked out. If they are, then you may need to contact Instagram’s customer support for further assistance.
Contact customer support
If none of the aforementioned methods have resolved the issue, we recommend reaching out to Instagram’s customer support for further assistance. The Instagram support team consists of knowledgeable professionals who are well-equipped to handle and address a wide range of user concerns. To contact customer support, follow these additional steps:
- Open the Instagram app on your device.
- Tap on your profile icon, located at the bottom right corner of the screen.
- Tap on the three horizontal lines in the top right corner to access the menu.
- Scroll down and select “Settings.”
- In the Settings menu, tap on “Help” or “Help Center” (exact wording may vary depending on your device and app version).
- Select “Report a Problem” or “Support.”
- Choose the relevant category or describe the issue you are facing.
- Instagram may provide you with a list of frequently asked questions or troubleshooting steps. If these resources do not resolve your issue, look for an option to “Contact Us” or “Submit a Request.”
- Tap on the appropriate contact option and provide a detailed description of the “Instagram messages blacked out” problem you are experiencing.
- Submit your request or message to Instagram’s customer support team.
Conclusion
We have provided a comprehensive guide on how to fix the issue of Instagram messages blacked out. By following the step-by-step instructions outlined in this article, you can effectively troubleshoot and resolve the problem. It is important to carefully implement each method and test whether the issue has been resolved after each step. If you encounter any difficulties or have further questions, consider referring to Instagram’s official help center or community forums, where you can find additional resources and assistance from experienced users.
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